MP24_Patients – Metropath

Patient Information

We believe all Australians deserve affordable pathology.

Thats why we’re committed to bulk billing so patients can continue to afford the testing they need.

Results are usually available at your doctor around 48hrs after your procedure

We understand how taxing it can be waiting on results, which is why we pride ourselves on our fast results! Follow your surgeon or GP’s advice on when to book in to receive your results.

Please let your surgeon know if you would like your results sent to any additional medical professionals.

We bulk bill your service where we can

If you have a medicare card you are unlikely to receive a bill from us. If you have, please call our offices to confirm your details are correct on our system. Sometimes tissue may require additional specialised testing to diagnose. In such cases we will oncharge you the fee we receive from the specialised testing facility.

If you are an overseas visitor, you will receive a bill in the mail which can be claimed from your insurance once paid.

We are a specialist histopathology laboratory

Your sample is processed in our medical equipment to produce slides which are examined under a microscope. A pathologist examines the slides and writes a report with their medical opinion on what is happening in your body. Your specialist and/or GP will read and interpret this report for you.

Care for your specimen

We treat every specimen as precious and urgent. From collection at your doctor to final result, we show due care and respect for your tissue.

Care for every body

We respect your right as a patient to care that is free from discrimination.

Care for privacy

We have systems in place to protect your sensitive health information. We transfer sensitive information via encrypted methods to other health practices. In the unlikely event of a data breach we will notify you in writing.

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Patient care is at the heart of what we do at Metropath

If you would like any further information on any of our policies, procedures, or anything else, please get in touch.

You can contact us via the methods listed in the footer on every page.

MyHealthRecord

We currently are not uploading results to MyHealthRecord. We have been granted an extension of time to meet the technical requirements of Share By Default. This extension runs until October 1st at which time we anticipate to be in a position to upload results to MyHealthRecord.

Privacy Policy

To comply with NPP 5, patients will be informed of our Privacy Policy by a notice on the Payment Return Slip which accompanies their Tax Invoice as follows:

“Metropath is covered by the Health Privacy Principles (the HPPs as set out in the Victorian Health Records Act 2001) and the National Privacy Principles, (the NPPs as set out in the Commonwealth Privacy Act 1988)”.

To comply with our obligations under the HPPs and the NPPs, we have a policy about how we manage information about you and how you may access that information.

In the course of carrying out the medical services provided to you, Metropath may have collected information about you from other members of your treating team. This might include, for example, information provided by your referring doctor. Also we may have shared your information with others, for example, by providing a copy of your histopathology report to your general practitioner if requested by your referring doctor.

If you require further information: on about our privacy policy please contact the Privacy Officer, Metropath , 6 York St Richmond VIC 3121.